Terms of Service
Last Updated: January 15, 2025
1. Agreement to Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.
2. Description of Services
TeraDense provides managed security and network services, including:
Network management and security
Endpoint detection and response
Vulnerability scanning
Security monitoring and analysis
Compliance management
Firewall implementation
Incident response
24/7 Security Operations Center services
3. Service Level Agreements
Specific service levels, response times, and performance metrics will be detailed in separate Service Level Agreements (SLAs) for each client.
4. Client Responsibilities
Clients agree to:
Provide accurate and complete information
Maintain the confidentiality of account credentials
Report security incidents promptly
Comply with security policies and procedures
Maintain necessary hardware and network access
Pay for services as agreed
Cooperate with security investigations
Maintain appropriate security controls
5. Payment Terms
5.1 Fees
Services will be billed as specified in the service agreement
Payments are due within agreed-upon terms
Late payments may result in service suspension
5.2 Changes to Fees
We reserve the right to modify fees with appropriate notice.
6. Intellectual Property
6.1 Our Property
All materials, software, and tools provided remain our intellectual property.
6.2 Client Data
Clients retain ownership of their data and grant us necessary licenses to provide services.
7. Confidentiality
7.1 Definition
Confidential Information includes all non-public information exchanged between parties.
7.2 Obligations
Both parties agree to:
Maintain confidentiality
Use information only for service provision
Implement appropriate security measures
Return or destroy confidential information upon request
8. Limitation of Liability
8.1 Service Warranty
Services are provided "as is" without warranty of any kind.
8.2 Liability Cap
Our liability shall be limited to the amounts paid for services in the previous 12 months.
9. Term and Termination
9.1 Term
Services continue until terminated by either party.
9.2 Termination
Either party may terminate with written notice as specified in the service agreement.
10. Compliance with Laws
10.1 General Compliance
Both parties agree to comply with applicable laws and regulations.
10.2 Data Protection
We comply with applicable data protection laws including GDPR where applicable.
11. Indemnification
Clients agree to indemnify us against claims arising from:
Violation of these Terms
Violation of laws
Unauthorized use of services
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website.
13. Governing Law
These Terms are governed by the laws of [State], United States.
14. Contact Information
For questions about these Terms, contact us at: